High-Performance IT

This book is intended for anyone in IT Management from a Team Leader right up to Chief Information Officer, including IT Consultants and Trainers. The book is especially helpful for anyone coming from a non-technical background who now finds themselves in IT and who wants to assess the health and capability of their IT environment. High-Performance IT is an approach that develops teams to the High-Performance Team level and Technical Performance to IT best practice standards.

The foundation of the book is forty years of IT troubleshooting and management experience.Part 1 of the book is about people. It teaches you how to become a high-performance manager with people leadership skills, which is vital as only high-performance managers can build high-performance teams. Part 2 of the book is about performance. It gives you the material you need to carry out technical performance assessments or health checks, across the whole of your IT environment. These health checks are made up of detailed and comprehensive worksheets that assess the technical work practices of each of your IT functions.

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